STORE POLICY
CUSTOMER CARE
At ZAYA, we believe that an exceptional experience goes beyond fashion. We are committed to providing attentive, transparent and efficient customer support throughout every stage of your shopping journey.
Our team is available to assist with questions regarding products, orders, deliveries, returns, exchanges and other enquiries.
We strive to ensure that every customer receives the highest level of care, professionalism and dedication.
Should you require assistance, please contact us through our official channels. We will be delighted to help.
Email: zaya@globalzaya.com
Customer Support Hours:
Monday to Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 1:00 PM
PRIVACY & SAFETY
At ZAYA, your privacy and security are our priorities. We are committed to protecting your personal information and ensuring a safe and trustworthy shopping experience.
Information Collection
We collect only the information necessary to process orders, provide customer support and improve your shopping experience.
Data Protection
Your personal information is handled confidentially and protected through appropriate security measures designed to prevent unauthorised access, alteration or disclosure.
Secure Payments
All transactions made through our store are processed by trusted and secure payment providers using data protection and encryption technologies.
Information Sharing
ZAYA does not sell, rent or share personal information with third parties for commercial purposes. Information may only be shared when necessary for order processing, deliveries or legal obligations.
Cookies
Our website may use cookies to improve navigation, personalise your experience and analyse website performance.
Contact
If you have any questions regarding our Privacy & Safety Policy, please contact our team through ZAYA's official communication channels.
WHOLESALE INQUIRIES
Interested in offering ZAYA products in your store?
We are always open to collaborating with boutiques, retailers and business partners who share our commitment to style, quality and sophistication.
For information regarding bulk purchases, wholesale opportunities or retail partnerships, please contact our team through our official channels.
We would be delighted to discuss potential opportunities with you.
PAYMENT METHODS
At ZAYA, we offer secure and reliable payment methods to provide a smooth and convenient shopping experience.
Accepted Payment Methods
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Major credit and debit cards.
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Digital wallets and payment methods available at checkout.
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Additional payment options depending on the customer's location.
Transaction Security
All transactions are processed through trusted and secure payment providers using advanced encryption and data protection technologies.
Payment Confirmation
Once your payment has been successfully processed, you will receive an email confirmation containing your order details.
If you have any questions regarding payments, our customer support team will be happy to assist you.