SHIPPING & RETURNS
SHIPPING POLICY
At ZAYA, we are committed to providing a simple, secure and transparent shopping experience.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. During promotional periods or high-demand seasons, processing times may be extended.
Delivery Times
Delivery times vary depending on the customer's location and the shipping method selected at checkout.
Tracking Information
Once your order has been dispatched, you will receive a tracking number to monitor your shipment.
Delivery Address
Customers are responsible for providing accurate and complete delivery information to ensure successful delivery.
Delays
While we strive to meet estimated delivery times, delays caused by carriers, weather conditions or other external factors may occasionally occur.
Questions
If you have any questions regarding your shipment, please contact our customer support team.
RETURN & EXCHANGE POLICY
At ZAYA, we want you to have an exceptional shopping experience. If you are not completely satisfied with your purchase, we are here to help.
Exchanges
Exchange requests may be made within 7 days of receiving your order. Items must be unworn, in perfect condition and with all original tags attached.
Returns
You may request a return within 7 days of receiving your order, subject to applicable consumer protection regulations.
Conditions for Returns and Exchanges
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Items must be unused and unworn.
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Products must be returned in their original packaging.
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All tags and accessories must be included.
Non-Eligible Items
For hygiene and safety reasons, certain promotional or intimate items may not be eligible for return or exchange.
Refunds
Once the returned item has been inspected and approved, the refund will be processed using the original payment method.
How to Request
To initiate a return or exchange request, please contact our customer support team through ZAYA's official communication channels.